/* Aurora Support Portal */

body.portal-layout {
    overflow: hidden;
}

.portal {
    display: grid;
    grid-template-columns: var(--portal-sidebar) 1fr;
    height: 100vh;
}

/* ── Sidebar ── */
.portal-sidebar {
    background: var(--surface);
    border-right: 1px solid var(--divider);
    display: flex;
    flex-direction: column;
    min-height: 0;
}

.portal-sidebar__brand {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    padding: 1.125rem 1rem;
    text-decoration: none;
    color: inherit;
    border-bottom: 1px solid var(--divider);
}

.portal-sidebar__brand-icon {
    width: 40px;
    height: 40px;
    border-radius: 12px;
    background: linear-gradient(135deg, #7c6bff, #5b8dff);
    display: flex;
    align-items: center;
    justify-content: center;
    color: #fff;
    font-size: 1rem;
    flex-shrink: 0;
}

.portal-sidebar__brand-text {
    display: flex;
    flex-direction: column;
    line-height: 1.2;
}

.portal-sidebar__brand-text strong {
    font-size: 0.9375rem;
}

.portal-sidebar__brand-text small {
    font-size: 0.6875rem;
    color: var(--text-muted);
}

.portal-sidebar__nav {
    flex: 1;
    overflow-y: auto;
    padding: 0.75rem 0.625rem;
    display: flex;
    flex-direction: column;
    gap: 0.15rem;
}

.portal-sidebar__label {
    font-size: 0.625rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.1em;
    color: var(--text-muted);
    padding: 0.75rem 0.5rem 0.35rem;
}

.portal-sidebar__link {
    display: flex;
    align-items: center;
    gap: 0.625rem;
    padding: 0.5625rem 0.75rem;
    border-radius: var(--radius-md);
    color: var(--text-dim);
    text-decoration: none;
    font-size: 0.875rem;
    transition: background 0.12s, color 0.12s;
}

.portal-sidebar__link:hover {
    background: var(--surface-hover);
    color: var(--text-primary);
}

.portal-sidebar__link--active {
    background: var(--accent-dim);
    color: var(--accent);
    font-weight: 600;
}

.portal-sidebar__link--staff {
    color: #5eead4;
}

.portal-sidebar__link--staff:hover {
    background: rgba(45, 212, 191, 0.1);
    color: #5eead4;
}

.portal-sidebar__footer {
    padding: 0.875rem;
    border-top: 1px solid var(--divider);
}

.portal-sidebar__user {
    display: flex;
    align-items: center;
    gap: 0.625rem;
    flex: 1;
    min-width: 0;
}

.portal-sidebar__user-info {
    display: flex;
    flex-direction: column;
    gap: 0.15rem;
    min-width: 0;
}

.portal-sidebar__user-info strong {
    font-size: 0.8125rem;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.portal-sidebar__user-info span {
    font-size: 0.6875rem;
    color: var(--text-muted);
}

.portal-sidebar__footer:has(.portal-sidebar__user) {
    display: flex;
    align-items: center;
    gap: 0.5rem;
}

.portal-sidebar__logout {
    color: var(--text-muted);
    padding: 0.5rem;
    border-radius: var(--radius-md);
    text-decoration: none;
}

.portal-sidebar__logout:hover {
    background: var(--surface-hover);
    color: var(--text-primary);
}

.portal-sidebar__guest-hint {
    margin: 0.5rem 0 0;
    font-size: 0.6875rem;
    color: var(--text-muted);
    text-align: center;
}

/* ── Main shell ── */
.portal-main {
    display: flex;
    flex-direction: column;
    min-width: 0;
    min-height: 0;
    overflow: hidden;
}

.portal-content {
    flex: 1;
    overflow: auto;
    min-height: 0;
}

.portal-footer {
    display: flex;
    flex-wrap: wrap;
    justify-content: space-between;
    gap: 0.5rem;
    padding: 0.625rem 1.25rem;
    font-size: 0.6875rem;
    color: var(--text-muted);
    border-top: 1px solid var(--divider);
    background: var(--surface);
}

.portal-flash {
    margin: 0.75rem 1rem 0;
    padding: 0.625rem 0.875rem;
    border-radius: var(--radius-md);
    font-size: 0.875rem;
}

.portal-flash--success { background: rgba(52, 211, 153, 0.12); color: var(--success); }
.portal-flash--error { background: rgba(248, 113, 113, 0.12); color: var(--danger); }

/* ── Shared UI ── */
.portal-avatar {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    border-radius: 50%;
    font-weight: 700;
    text-transform: uppercase;
    flex-shrink: 0;
    background: var(--accent-dim);
    color: var(--accent);
    border: 1px solid var(--accent-border);
}

.portal-avatar--lg { width: 48px; height: 48px; font-size: 0.875rem; }
.portal-avatar--user { background: var(--accent-dim); color: var(--accent); }
.portal-avatar--staff { background: rgba(45, 212, 191, 0.14); color: #5eead4; border-color: rgba(45, 212, 191, 0.3); }

.portal-pill {
    display: inline-flex;
    padding: 0.12rem 0.5rem;
    border-radius: 999px;
    font-size: 0.625rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.04em;
}

.portal-pill--open { background: var(--accent-dim); color: var(--accent); }
.portal-pill--warn { background: rgba(251, 191, 36, 0.15); color: var(--warning); }
.portal-pill--ok { background: rgba(52, 211, 153, 0.15); color: var(--success); }
.portal-pill--mine { background: var(--accent-dim); color: var(--accent); }
.portal-pill--staff { background: rgba(45, 212, 191, 0.15); color: #5eead4; }

.portal-btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 0.4rem;
    padding: 0.5625rem 1rem;
    border-radius: var(--radius-md);
    font-family: var(--font);
    font-size: 0.875rem;
    font-weight: 600;
    border: none;
    cursor: pointer;
    text-decoration: none;
    transition: background 0.12s, border-color 0.12s, color 0.12s;
}

.portal-btn--primary { background: var(--accent); color: #fff; }
.portal-btn--primary:hover { background: var(--accent-hover); }
.portal-btn--ghost { background: transparent; color: var(--text-dim); border: 1px solid var(--border); }
.portal-btn--ghost:hover { color: var(--text-primary); border-color: var(--accent-border); }
.portal-btn--success { background: var(--success); color: #041810; }
.portal-btn--block { width: 100%; }
.portal-btn--lg { padding: 0.75rem 1.25rem; font-size: 0.9375rem; }

.portal-card {
    background: var(--surface);
    border: 1px solid var(--divider);
    border-radius: var(--radius-lg);
    padding: 1.25rem;
    box-shadow: var(--shadow-card);
}

.portal-card h2 {
    margin: 0 0 1rem;
    font-size: 1rem;
    display: flex;
    align-items: center;
    gap: 0.5rem;
}

.portal-card--cta {
    text-align: center;
    background: linear-gradient(160deg, rgba(124, 107, 255, 0.12), var(--surface));
}

.portal-card--cta p {
    color: var(--text-dim);
    margin: 0 0 1rem;
}

.portal-field { margin-bottom: 1rem; }
.portal-field__label {
    display: block;
    font-size: 0.75rem;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.05em;
    color: var(--text-dim);
    margin-bottom: 0.4rem;
}

.portal-input {
    width: 100%;
    background: var(--surface-alt);
    border: 1px solid var(--border);
    color: var(--text-primary);
    border-radius: var(--radius-md);
    padding: 0.625rem 0.75rem;
    font-family: var(--font);
    font-size: 0.875rem;
}

.portal-input--area { min-height: 140px; resize: vertical; }
.portal-input:focus { outline: none; border-color: var(--accent-border); box-shadow: 0 0 0 3px var(--accent-dim); }

.portal-form__grid {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 1rem;
}

.portal-check {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    font-size: 0.875rem;
    color: var(--text-dim);
    margin-bottom: 1rem;
    cursor: pointer;
}

/* ── Home (Gast) ── */
.portal-home {
    padding: 1.5rem;
    max-width: 1200px;
    margin: 0 auto;
}

.portal-home__hero {
    display: grid;
    grid-template-columns: 1.2fr 1fr;
    gap: 1.5rem;
    margin-bottom: 1.5rem;
}

.portal-home__eyebrow {
    display: inline-flex;
    align-items: center;
    gap: 0.35rem;
    font-size: 0.75rem;
    font-weight: 600;
    color: var(--accent);
    text-transform: uppercase;
    letter-spacing: 0.06em;
    margin-bottom: 0.75rem;
}

.portal-home__hero h1 {
    margin: 0 0 0.75rem;
    font-size: clamp(1.75rem, 3vw, 2.5rem);
    line-height: 1.15;
}

.portal-home__lead {
    margin: 0 0 1.25rem;
    color: var(--text-dim);
    font-size: 1rem;
    line-height: 1.6;
    max-width: 52ch;
}

.portal-home__actions {
    display: flex;
    flex-wrap: wrap;
    gap: 0.75rem;
}

.portal-home__hero-card {
    background: var(--surface);
    border: 1px solid var(--divider);
    border-radius: var(--radius-lg);
    padding: 1.25rem;
    box-shadow: var(--shadow-card);
}

.portal-home__stat-grid {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 0.75rem;
}

.portal-home__stat {
    padding: 0.875rem;
    background: var(--surface-alt);
    border-radius: var(--radius-md);
    border: 1px solid var(--border);
}

.portal-home__stat i {
    color: var(--accent);
    margin-bottom: 0.35rem;
}

.portal-home__stat strong {
    display: block;
    font-size: 0.8125rem;
    margin-bottom: 0.15rem;
}

.portal-home__stat span {
    font-size: 0.6875rem;
    color: var(--text-muted);
}

.portal-home__sections {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 1rem;
}

.portal-steps {
    list-style: none;
    margin: 0;
    padding: 0;
    display: flex;
    flex-direction: column;
    gap: 1rem;
}

.portal-steps li {
    display: flex;
    gap: 0.75rem;
}

.portal-steps__num {
    width: 28px;
    height: 28px;
    border-radius: 50%;
    background: var(--accent-dim);
    color: var(--accent);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 0.75rem;
    font-weight: 700;
    flex-shrink: 0;
}

.portal-steps strong { display: block; font-size: 0.875rem; margin-bottom: 0.15rem; }
.portal-steps p { margin: 0; font-size: 0.8125rem; color: var(--text-dim); }

.portal-categories {
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
}

.portal-categories__item {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    font-size: 0.8125rem;
    color: var(--text-dim);
    padding: 0.45rem 0;
    border-bottom: 1px solid var(--divider);
}

.portal-categories__item i { color: var(--accent); width: 1rem; }

/* ── Login ── */
.portal-auth {
    display: flex;
    align-items: center;
    justify-content: center;
    min-height: calc(100vh - 80px);
    padding: 2rem;
}

.portal-auth__card {
    width: 100%;
    max-width: 420px;
    background: var(--surface);
    border: 1px solid var(--divider);
    border-radius: var(--radius-lg);
    padding: 2rem;
    box-shadow: var(--shadow-card);
    text-align: center;
}

.portal-auth__icon {
    width: 56px;
    height: 56px;
    margin: 0 auto 1rem;
    border-radius: 14px;
    background: linear-gradient(135deg, #1b2838, #2a475e);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.75rem;
    color: #fff;
}

.portal-auth__card h1 { margin: 0 0 0.5rem; font-size: 1.375rem; }
.portal-auth__card > p { margin: 0 0 1.25rem; color: var(--text-dim); font-size: 0.9375rem; }

.portal-auth__features {
    list-style: none;
    margin: 0 0 1.5rem;
    padding: 0;
    text-align: left;
}

.portal-auth__features li {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    font-size: 0.8125rem;
    color: var(--text-dim);
    padding: 0.35rem 0;
}

.portal-auth__features i { color: var(--success); }

.portal-auth__back {
    display: inline-flex;
    align-items: center;
    gap: 0.35rem;
    margin-top: 1rem;
    font-size: 0.8125rem;
    color: var(--text-muted);
    text-decoration: none;
}

.portal-auth__back:hover { color: var(--accent); }

/* ── Tickets workspace ── */
.portal-tickets {
    display: grid;
    grid-template-columns: 300px 1fr;
    height: calc(100vh - 42px);
    min-height: 0;
}

.portal-tickets__list-panel {
    background: var(--surface);
    border-right: 1px solid var(--divider);
    display: flex;
    flex-direction: column;
    padding: 1rem;
    gap: 0.75rem;
    min-height: 0;
}

.portal-tickets__profile {
    display: flex;
    align-items: center;
    gap: 0.75rem;
}

.portal-tickets__profile strong { display: block; font-size: 0.9375rem; }
.portal-tickets__profile span { font-size: 0.75rem; color: var(--text-muted); }

.portal-tickets__tabs {
    display: flex;
    background: var(--surface-alt);
    border-radius: var(--radius-md);
    padding: 0.2rem;
}

.portal-tickets__tab {
    flex: 1;
    text-align: center;
    padding: 0.45rem;
    font-size: 0.8125rem;
    color: var(--text-dim);
    text-decoration: none;
    border-radius: calc(var(--radius-md) - 2px);
}

.portal-tickets__tab--active {
    background: var(--accent-dim);
    color: var(--accent);
    font-weight: 600;
}

.portal-tickets__list {
    flex: 1;
    overflow-y: auto;
    margin: 0 -0.5rem;
    padding: 0 0.5rem;
}

.portal-tickets__empty {
    padding: 1rem 0.5rem;
    font-size: 0.8125rem;
    color: var(--text-muted);
    text-align: center;
}

.portal-ticket-card {
    display: block;
    padding: 0.75rem;
    margin-bottom: 0.35rem;
    border-radius: var(--radius-md);
    text-decoration: none;
    color: inherit;
    border: 1px solid transparent;
}

.portal-ticket-card:hover { background: var(--surface-hover); }
.portal-ticket-card--active {
    background: var(--accent-dim);
    border-color: var(--accent-border);
}

.portal-ticket-card__meta {
    display: flex;
    justify-content: space-between;
    font-size: 0.6875rem;
    color: var(--text-muted);
    margin-bottom: 0.3rem;
    font-family: ui-monospace, monospace;
}

.portal-ticket-card__subject {
    font-size: 0.8125rem;
    font-weight: 600;
    margin-bottom: 0.4rem;
    line-height: 1.35;
}

.portal-tickets__main {
    display: flex;
    flex-direction: column;
    min-height: 0;
    background: var(--bg);
}

.portal-tickets__header {
    padding: 1.25rem 1.5rem;
    border-bottom: 1px solid var(--divider);
    background: var(--surface);
}

.portal-tickets__header h1 {
    margin: 0.35rem 0;
    font-size: 1.25rem;
}

.portal-tickets__header > p {
    margin: 0;
    font-size: 0.8125rem;
    color: var(--text-dim);
}

.portal-tickets__header-top {
    display: flex;
    align-items: center;
    gap: 0.5rem;
}

.portal-tickets__id {
    font-size: 0.75rem;
    color: var(--text-muted);
    font-family: ui-monospace, monospace;
}

.portal-tickets__confirm { margin-top: 0.75rem; }

.portal-tickets__thread {
    flex: 1;
    overflow-y: auto;
    padding: 1.25rem 1.5rem;
    display: flex;
    flex-direction: column;
    gap: 1rem;
}

.portal-tickets__composer {
    padding: 1rem 1.5rem;
    border-top: 1px solid var(--divider);
    background: var(--surface);
}

.portal-tickets__placeholder {
    flex: 1;
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    text-align: center;
    padding: 2rem;
    color: var(--text-dim);
}

.portal-tickets__placeholder i {
    font-size: 3rem;
    opacity: 0.25;
    margin-bottom: 1rem;
    color: var(--accent);
}

.portal-tickets__placeholder h2 {
    margin: 0 0 0.5rem;
    color: var(--text-primary);
}

.portal-form {
    padding: 1.5rem;
    max-width: 720px;
}

/* Messages */
.portal-msg {
    display: flex;
    gap: 0.75rem;
    align-items: flex-start;
    max-width: 88%;
}

.portal-msg--mine { align-self: flex-end; flex-direction: row-reverse; }
.portal-msg--staff { align-self: flex-start; }
.portal-msg--other { align-self: flex-end; flex-direction: row-reverse; }

.portal-msg__bubble {
    background: var(--surface);
    border: 1px solid var(--border);
    border-radius: var(--radius-lg);
    padding: 0.75rem 0.875rem;
    min-width: 0;
}

.portal-msg--mine .portal-msg__bubble,
.portal-msg--other .portal-msg__bubble {
    background: var(--accent-dim);
    border-color: var(--accent-border);
}

.portal-msg--staff .portal-msg__bubble {
    background: rgba(45, 212, 191, 0.08);
    border-color: rgba(45, 212, 191, 0.25);
}

.portal-msg__head {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 0.35rem 0.5rem;
    margin-bottom: 0.45rem;
    font-size: 0.8125rem;
}

.portal-msg__head time {
    margin-left: auto;
    font-size: 0.6875rem;
    color: var(--text-muted);
}

.portal-msg__body {
    font-size: 0.875rem;
    line-height: 1.55;
    white-space: pre-wrap;
    word-break: break-word;
}

/* Composer */
.portal-composer {
    display: grid;
    grid-template-columns: 1fr auto;
    border: 1px solid var(--border);
    border-radius: var(--radius-lg);
    overflow: hidden;
    background: var(--surface-alt);
}

.portal-composer__toolbar {
    grid-column: 1 / -1;
    display: flex;
    align-items: center;
    gap: 0.5rem;
    padding: 0.5rem 0.75rem;
    border-bottom: 1px solid var(--divider);
    font-size: 0.75rem;
    color: var(--text-muted);
}

.portal-composer__file { margin-left: auto; font-size: 0.75rem; }

.portal-composer__input {
    border: none;
    background: transparent;
    min-height: 100px;
    padding: 0.875rem;
    resize: none;
    color: var(--text-primary);
    font-family: var(--font);
    font-size: 0.875rem;
}

.portal-composer__input:focus { outline: none; }

.portal-composer__send {
    width: 64px;
    border: none;
    background: var(--accent);
    color: #fff;
    cursor: pointer;
    font-size: 1.125rem;
}

.portal-composer__send:hover { background: var(--accent-hover); }

/* Settings */
.portal-settings {
    padding: 1.5rem;
    max-width: 560px;
    margin: 0 auto;
}

.portal-settings__header {
    margin-bottom: 1.25rem;
}

.portal-settings__header h1 {
    margin: 0 0 0.35rem;
    font-size: 1.375rem;
    display: flex;
    align-items: center;
    gap: 0.5rem;
}

.portal-settings__header p {
    margin: 0;
    color: var(--text-dim);
    font-size: 0.9375rem;
}

.portal-settings__form { margin-top: 0.5rem; }

/* Responsive */
@media (max-width: 1024px) {
    .portal-home__hero { grid-template-columns: 1fr; }
    .portal-home__sections { grid-template-columns: 1fr; }
    .portal-form__grid { grid-template-columns: 1fr; }
}

@media (max-width: 900px) {
    .portal { grid-template-columns: 1fr; }
    .portal-sidebar { display: none; }
    .portal-tickets { grid-template-columns: 1fr; height: auto; min-height: calc(100vh - 42px); }
    .portal-tickets__list-panel { max-height: 280px; }
}

@media (max-width: 600px) {
    .portal-home { padding: 1rem; }
    .portal-home__stat-grid { grid-template-columns: 1fr; }
    .portal-home__actions { flex-direction: column; }
    .portal-home__actions .portal-btn { width: 100%; }
}